Frequently Asked Questions (FAQ)

When can I expect my purchases to be shipped?

We take great pride and love our work, so your order will be painted with TLC and will be ready to be shipped in 3-4 weeks.  All other store merchandise ships FREE within 2-3 business days.

What’s your return policy?

Due to the nature of Cottage and Cabana's merchandise, (personalization and customization) upon the return of a defective product, we will gladly offer a free replacement - within 30 days of purchase.

Do you ship overseas and to P.O. Boxes?

At this time we ship via FedEx and cannot ship to P.O. Boxes.  Cottage and Cabana ships to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Cottage and Cabana ships merchandise to Canada, but not to other international locations.  Canadian buyers are responsible for any shipping taxes or Customs' fees applicable.

Free Shipping applies only to the contiguous USA, a small shipping fee is charged to buyers living in Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, and Canada.

How will I know my order was received and when my order has been shipped?

Directly after check out, (your purchasing of the order) an order confirmation email will be sent to the email address you provided us.  When your order ships out, we will send a shipping confirmation to this email address as well, so you will know exactly when you will receive your purchase.